Welcome to Pixel and Thread

Returns and Refunds

• Returns and exchanges accepted within 14 days for unworn items.
• Fees: Costs associated with returns and exchanges are not covered by the shop; customers are responsible for these fees.
• Non-Refundable & Non-Exchangeable: Items with personalized names and sale items fall under this category.
• Sizing: Encourage customers to refer to size charts before making a purchase.
• Initiating Returns/Exchanges: Customers should contact pixelandthreadbyainsley@gmail.com to begin the return process.

 Shipping

• Free Ground Shipping within Canada: Orders of $150.00 or more qualify for free ground shipping within Canadian provinces. The merchandise total must be $150 and up before taxes or after any discount to qualify.
• International Shipping: Available to specific countries, customers are responsible for additional taxes and duties.